For all Launch equipment return requests
Tests and repairs will be carried out in relation to the complaints on the previous form. The purchase invoice must be enclosed if possible, and the shipment of the equipment is at the customer's expense, unless a Premium service agreement has been reached via the distributor. (In this case, the distributor may have a shipping service and possibly loan equipment. Out-of-warranty repairs are carried out only after acceptance and online payment. A quotation will be sent to the e-mail address provided in your request. In the absence of a positive response, the equipment will be kept for a maximum of 30 days. After this period, no claims will be accepted. If the return of unrepaired equipment is requested, return charges will apply and the equipment will not be reassembled, except for additional requests for which charges will be added. If loan equipment has been supplied during the repair, the customer undertakes by this slip to return it within 10 days of receipt of the equipment sent for after-sales service. Failure to do so will result in the loaner equipment being invoiced at new value to the customer or via your distributor's customer account. The average processing time for an after-sales service is 15 working days. In the event of additional delays, the customer will be notified directly by LAUNCHPRO France.